Information and Privacy

PHOTOGRAPHS OF PRODUCTS
We go to great lengths to provide professional photographs of each product on our website. It is time consuming but we know it is important to have the best image possible for you to base your selection on.

We color correct each image on our system. Unfortunately, computer color monitors are not standardized so photographs will appear to have a different color rendition on different monitors. We cannot control this and therefore, there may be discrepancies in actual color from an image on your screen to the actual product that you may have ordered. We will always work to address any concerns you may have.

SALES
We are based in Canada and sales in Canada will be taxed at the appropriate rate for each province.

International sales are free of Canadian taxes but are subject to the prevailing import taxes and duties of the country that you reside in and are collected by the appropriate agency of that country. We are not responsible for the collection or payment of these amounts.

SHIPPING
The listed price of items sold by Crystal Source do not include a shipping charge. Shipping charges are calculated during the Checkout procedure.

RETURNS
We have a Guaranteed Return Policy, within two weeks of purchase. To qualify for ‘Return’, the item(s) must be in their original condition.

Item(s) purchased* (see below) can be returned for a full refund. If you wish to return any item(s), please contact us by email or phone us at 1-705-424-4274 within three days of receiving the item.

You will be responsible for return shipping costs and, upon our receipt of the returned item(s) in original condition, we will refund the amount of the original item(s) less any shipping costs incurred at original sale.

*Please note that some items may be listed as FINAL SALE and there would be no returns accepted on those items. Also, items purchased on sale (reduced from its original price) can be returned for store credit only.

PRIVACY
We take your privacy seriously and will never disclose, share or sell any information you give us with any third party, for any reason.

COPYRIGHT
The entire content included in this site, including but not limited to text, graphics or code is copyrighted and is the property of Crystal Source. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing products with crystalsource.com.

Due to changing market conditions, our prices are subject to change without prior notice.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Crystal Source.